Community Engagement Specialist
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Job Description
Community Engagement Specialist at CRIO managing partner relationships and onboarding processes. Driving collaboration and support for CRIO's partner-facing initiatives in the clinical research industry.
Responsibilities:
- Own the relationship with newly enrolled CRIO Site Partners, guiding them through the onboarding process from contract execution through launch.
- Evaluate Partners against qualification requirements, ensuring they meet CRIO’s standards and are well-prepared to deliver value to CRIO clients.
- Ensure Partners are fully set up in the in-app Partner Directory with accurate, complete, and compelling profiles.
- Educate Partners on program benefits, expectations, and best practices for maximizing their participation in the CRIO ecosystem.
- Execute the entirety of the onboarding progress and maintain accurate records of Partner status and activity.
- Identify and resolve onboarding obstacles independently, while also collaborating with internal teams as needed.
- Drive the execution of Partner integration activities in collaboration with technical support, including sandbox environment setup, API provisioning, and communicating integration requirements and expectations.
- Serve as an ongoing resource for CRIO Partners, responding to questions, requests, and issues in a timely and professional manner.
- Maintain regular touchpoints with Partners to assess satisfaction, gather feedback, and proactively identify opportunities to strengthen the relationship.
- Direct Partner engagement and flag renewal risks or disengaged accounts to the Associate Director.
- Drive collaboration with internal teams (Marketing, Product, Customer Success) to fulfill Partner requests and resolve issues.
- Work with Partners to develop and execute co-marketing activities that drive visibility and ROI, including email features, social media spotlights, blog content, and webinar opportunities.
- Partner with the CRIO Marketing team to ensure Partner content is on-brand and integrated into the broader CRIO marketing calendar.
- Measure co-marketing activity and outcomes, and share results with Partners to demonstrate program value.
- Encourage Partners to contribute educational best practice content for CRIO clients.
- Play a key role in the planning and execution of CRIO’s annual user conference (CRIO Connect Conference), assisting with logistics, communications, and on-site coordination.
- Facilitate Partner participation in the conference, including booth assignments, speaking opportunities, and sponsorship fulfillment.
- Orchestrate pre- and post-conference communications, attendee engagement, and follow-up activities.
- Drive identification and outreach to potential conference sponsors and participants.
- Attend industry events and conferences to network with CRIO clients, represent the Partner Program, and identify potential new Partners.
Requirements:
- Over 1+ years of experience in partner success, account management, customer success, community management, or a related field.
- Strong written and verbal communication skills; comfortable presenting and engaging with external stakeholders.
- Excellent organizational and project management skills with strong attention to detail.
- Technically proficient as a software user and platform administrator; able to learn new tools quickly and confident guiding Partners through software-based workflows without requiring engineering support.
- Ability to manage multiple concurrent workstreams and deadlines.
- Collaborative and service-oriented; skilled at building positive relationships internally and externally.
- Proactive and self-directed, with the ability to work independently in a remote environment.
- Curiosity and eagerness to learn about the clinical research industry.
- Experience with CRM or project management tools is a plus.
- Experience in the clinical research industry is strongly preferred.
- Familiarity with CRIO, competing eClinical platforms, existing CRIO Partner companies (recruiting firms, site services vendors), or work at a clinical research site is a significant plus.
- Willingness to travel to industry events and the CRIO annual conference.
Benefits:
- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional development
- Work From Home Expense Reimbursement
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