Consultant – Salesforce
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Job Description
Consultant implementing and managing Salesforce CRM for non-profits. Role entails requirements gathering, documentation, and client collaboration in a remote setting.
Responsibilities:
- Perform requirements gathering, analysis, and documentation
- Convey complex requirements to both internal and external stakeholders
- Develop solution documents, requirement documents, discovery documents for internal and external review
- Work on multiple projects and competing priorities simultaneously
- Showcase (demonstrate) work deliverables to both internal and external stakeholders
- Execute all project work in following Agile methodology
- Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams
- Manage task and work tickets, including description and acceptance criteria
- Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology
- Work in tandem with project managers and development teams to ensure on-time, on-budget work products
- Support the project team in identifying training needs for team members as well as clients
- Documentation of standard operating procedures
Requirements:
- Bachelor’s Degree or higher, or equivalent work experience
- 2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
- 2+ years of business analysis experience for technology or technology services implementation projects
- Excellent oral and written English communication skills (writing sample required)
- Experience gathering requirements, writing solution documents and writing SOPs
- Agile project experience and at least one Agile methodology certification
- Salesforce certification is highly desired, or candidate will be required to get one within 90 days of joining
- Experience working in the non-profit or association industry
- Salesforce implementation or administration experience
- Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
- Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred.
Benefits:
- great benefits
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