Consulting Client Partner – Retail, CPG
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Job Description
Account Manager overseeing retail and e-commerce client relationships for EXL, focused on driving revenue growth and providing tailored solutions. Prior experience in retail, CPG, or e-commerce backgrounds is essential.
Responsibilities:
- manage relationships across an assigned set of Retail industry accounts and will be responsible for driving revenue growth and manage customer interactions related to service delivery.
- work with other leaders within EXL to provide the best solutions that align with client’s strategic priorities and drive high value growth within client organizations through EXL’s data-led approach.
- grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships.
- collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
- create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
- assistance with new logo acquisition – be able to bring new relationships and leverage existing relationships to help grow new logos
Requirements:
- Candidates must come from retail, e-commerce, or consumer packaged goods (CPG) backgrounds.
- Ideal prior employers include Etsy, Shopify, Wayfair, Amazon, or similar marketplace/e-commerce platforms.
- Alternatively, candidates from BPO or professional services firms (e.g., EXL, Genpact, WNS, Accenture, TCS, Infosys, Cognizant, etc.) who have managed or sold into retail and CPG clients are also a good fit.
- Strong grasp of the taxonomy and business mechanics of the e-commerce ecosystem, including:
- Seller and buyer journeys
- Product cataloging and content management
- Fulfillment, logistics, and customer experience operations
- Marketplace analytics, digital merchandising, and pricing strategies
- Understanding of retail operations, omnichannel customer engagement, and how service delivery aligns with business KPIs like conversion, retention, and seller satisfaction.
- Account management / client engagement roles involving ongoing relationship management, solutioning, and growth responsibilities.
- Exposure to operations management, analytics, or transformation programs in the e-commerce or CPG context.
- Preference for those who have worked directly with business or operations leaders (not just IT or procurement).
- Experience in selling or expanding BPO/managed services deals into retail or CPG clients (as opposed to selling software licenses or IT solutions).
- Strong client presence and ability to engage senior stakeholders in retail/e-commerce environments.
- Consultative approach to identifying growth opportunities and shaping value propositions.
- Ability to collaborate across delivery, analytics, and transformation teams to drive account growth.
- Passion for understanding consumer behavior, digital commerce trends, and retail innovation.
- Must be a U.S. Citizen or have permanent residency.
Benefits:
- Total compensation includes base salary, sales rewards & commission plan
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