Consumer Access Manager
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Job Description
Consumer Access Manager leading digital access strategy for Baptist Health, a major not-for-profit healthcare system. Driving technology-enabled consumer engagement across portals, mobile apps, kiosks, and service solutions.
Responsibilities:
- Manage activities related to the design and implementation of a system-wide Consumer Access strategy
- Focus on consumer touch points involving access technology and consumer engagement, including the internet, patient portal, kiosks, mobile applications, and customer service solutions
- Serve as a key liaison with clinical and operational leadership throughout the organization
- Complete projects across various departments and specialties
- Lead, advise on, and support large-scale enterprise-wide projects
- Support client applications and facilitate, present, and manage team meetings
- Advise individuals with varied technical and operational backgrounds
- Manage vendors, contract negotiations, and risk mitigation
Requirements:
- Bachelor's degree
- Minimum 7 years healthcare leadership operations experience
- Strong information technology experience preferred
- Experience with process planning and improvement
- Experience integrating multiple applications into a single platform
- Ability to work in a fast-paced environment under tight deadlines
- Ability to collaborate with departmental staff, mid-level leadership, and executive leadership
- Strong analytical, organizational, and communication skills
- Self-motivated and able to learn new concepts/job requirements quickly
- Extensive project leadership skills
- Experience supporting client applications
- Experience facilitating, presenting, and managing team meetings
- Experience advising individuals with varied technical and operational backgrounds
- Extensive vendor management, contract negotiation, and risk mitigation experience
Benefits:
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources
- Wellness program that can help employees eliminate their medical plan deductible
- Tuition reimbursement
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