Contact Center Customer Experience Specialist – Bilingual, Spanish
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Job Description
Contact Center Customer Experience Specialist at U.S. Bank supporting customer inquiries and resolving problems via phone and email. Handling complex issues and ensuring customer satisfaction in a remote setting.
Responsibilities:
- Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
- Researches and resolves problems and errors which may include those related to fraud support and internet operations.
- Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
- Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.
- Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
Requirements:
- High school diploma or equivalent
- Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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