Content Strategist, Technical Writer
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Job Description
Content Strategist & Technical Writer managing user documentation for six flagship Unix-based products. Utilizing MadCap Flare to enhance documentation and training content delivery.
Responsibilities:
- Serve as the primary author and architect for all user-facing documentation, release notes, and help materials across six complex software products.
- Utilize MadCap Flare/Central to establish and maintain a single source of truth.
- Translate complex product functionality into clear, accurate, and structured baseline training materials.
- Actively engage with Product Managers and Product Owners to gather information.
- Collaborate directly with Product Management and Engineering to define and implement automation processes.
- Manage the automated publishing pipeline from MadCap Flare/Central to the Salesforce Service Cloud Knowledge Base.
- Establish, analyze, and report on key documentation usage metrics across all delivery channels.
Requirements:
- Minimum 3-5 years of experience as a Technical Writer or Content Strategist in a B2B software or technical domain.
- Proven, expert-level proficiency with MadCap Flare and the publishing workflow to MadCap Central.
- Strong understanding of publishing to and integrating with Salesforce Service Cloud Knowledge or similar Customer Support CMS systems.
- Experience documenting complex, technical products, preferably with an enterprise-level software environment.
- Basic familiarity with markup languages (XML, Markdown) or concepts like Docs-as-Code to effectively collaborate with engineering on tool and process definition.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development
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