Technical Writer
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Job Description
Communications and Technical Writer role supporting the Managed Infrastructure Service Provider contract for CMS. Involves collaboration with IT, software development, and delivering audience-targeted communication.
Responsibilities:
- Collaborate with IT engineers, software developers, and subject matter experts to drive discussions necessary to gather technical information required to identify and then prepare quality, audience targeted communications, how-to, and training materials, including written text, directional screen shots or graphics, and other material as needed.
- Identify, set up, and facilitate customer, project team, and cross-contract collaborations in order to determine communications scope, responsibility and appropriate deliverable requirements for communications.
- Create and adapt written deliverables and incorporate edits based on multiple feedback tiers without losing the original message intent.
- Investigate and understand deeply technical software development, Cloud and other application language and plans to generate written communications and training documentation that can be understood by non-technical audiences.
- Experience with AI language models to draft and review assembled communications.
- Develop and deliver communication plans and related deliverables based on project goals and audience strategies, including but not limited to internal web portal articles, and technical documents using Confluence, Jira, Contentful, Microsoft Word and PowerPoint.
- Lean and adhere to customer developed brand, writing and style guides.
- Have a positive, customer-centric, “can do” attitude.
Requirements:
- Minimum six (6)+ years of experience as a communications or technical writer in environments of similar scope and complexity.
- Bachelor’s degree in writing, technical writing, journalism, mass communications, or closely related discipline.
- Four (4) years of additional technical writer experience may be substituted for a bachelor’s degree.
- Masters’ Degree in a related field is a plus.
- Ability to manage multiple assignments.
- Strong collaboration skills to work in a team across multiple disciplines.
- Ability to research and organize processes in a concise manner.
- Ability to obtain and maintain a Public Trust clearance.
- Knowledge of software development and multi-cloud platform migrations.
- Moderate understanding of cyber security principles and network systems is desired.
- Network+ or Security+ certification is a plus.
- Familiarity working within an Agile environment.
- Previous experience working in complex, matrixed environments.
- Familiarity with Human Centered Design (HCD) and 508 compliance.
Benefits:
- Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year.
- Eleven (11) paid holidays per year.
- Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
- Ongoing training to support your success.
- Tuition reimbursement based on Leidos policy.
- Discounted Leidos stock purchase and other Employee Discounts.
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