Coordinator, Patient Administration
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Job Description
Field based role managing ZOLL products/services and increasing revenue through physician collaboration. Engaging with healthcare professions to ensure continuity of care with emphasis on patient outcomes.
Responsibilities:
- Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff
- Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases
- Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate
- Utilize individualized analysis and the Plan of Care to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role
- Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption
- Manage the follow-up process by working with other departments, such as National Accounts
- Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products
- Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements
- Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows
Requirements:
- High School Diploma / GED required
- Bachelor's Degree from a four-year college or university or equivalent combination of education and experience in sales
- Healthcare/Medical Device (Clinical or Billing) experience preferred
- Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction
- Ability to proactively plan and work autonomously in close collaboration and communication with others
- A high sense of urgency and flexibility to one’s schedule
- Superior organizational skills with the ability to multi-task
- Problem solving mentality, while being accountable for each task from beginning to end
- Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred
- Effective team player who is also capable of working independently with strong self-motivation
- Must have a valid driver's license
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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