Creator Success Manager – Business & Monetisation
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Job Description
Creator Success Manager guiding creators through onboarding and monetisation. Building long-lasting creator-business relationships at Passion.io in the evolving creator economy.
Responsibilities:
- Guiding a creator through refining their offer and pricing
- Reviewing funnel strategy before a launch
- Spotting early churn signals in your portfolio
- Documenting progress and revenue milestones
- Jumping on a momentum call where you challenge thinking (with care and clarity)
- Ensuring creators are leveraging new product features
- Running structured business review sessions
- Executing and refining lifecycle playbooks
- Monitoring NRR, engagement signals, and health scores
- Identifying upsell opportunities naturally through strategy
- Sharing creator feedback with Product & Marketing
- Collaborating cross-functionally on retention OKRs
Requirements:
- 2+ years in CSM, onboarding, or revenue-focused client roles
- You’ve advised customers on business or monetisation strategy
- You understand the creator economy (not just conceptually - practically)
- You’re commercially confident (upsell and renewal conversations energise you)
- You balance empathy with empathetic directness.
- You naturally apply high emotional intelligence & structured thinking
- You design success plans, not just follow them
- You’ve worked in high-touch environments where ownership matters
- You’re comfortable with CRMs (HubSpot etc.) and portfolio health tracking
Benefits:
- Fully remote freedom (work from wherever)
- Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece… we like good views 😉)
- Career Growth - Coaching, training, and conferences on us
- Creative autonomy - your fingerprints are all over growth
- Tech Gear Budget - Get the setup you need to shine.
- Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate.
- Paid Parental Leave - Because family first, always.
- Join a global crew shaping the future of creator-led apps
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