Credit and Collections Management 2
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Job Description
Sr. Team Leader managing Receivables Risk Operations at WEX to supervise debt recovery functions and ensure optimal team performance.
Responsibilities:
- Supervise assigned staff through scheduling, mentoring, motivating, and coaching to ensure optimal performance in debt recovery
- Manage the new hire process and identify associate cross-training opportunities
- Develop a cohesive team environment; prepare performance reviews and hold regular development meetings
- Track productivity and quality metrics (KPIs/KRIs)
- Monitor and manage work queues to ensure work is prioritized effectively
- Lead cross-functional calls and high-level conversations
- Oversee the management of HVAR (High Value at Risk) accounts
- Execute late-stage recovery strategies to recover outstanding debts
- Serve as an escalation point for complex collection disputes
- Collaborate with the Sr. Manager to implement service strategies and operational plans
- Act as a change agent by identifying and implementing process improvements
Requirements:
- BA/BS in Accounting, Finance, or Business and/or 3+ years equivalent experience in related fields
- 2+ years of supervisory experience and Receivables/Collections experience
- Deep understanding of the Fair Debt Collection Practices Act (FDCPA) and relevant regulatory requirements
- Advanced negotiation and dispute resolution skills
- Familiarity with AI/automation
- Advanced reconciliation and project management skills
- Demonstrated ability to lead and coach a team in a complex, deadline-driven operational environment
- Proven analytical skills with the ability to interpret data and solve complex operational problems
- Effective communication skills to interact professionally with customers and internal stakeholders
- Advanced knowledge of PC based application software with an emphasis on Google Suite
- Excellent time management, prioritization skills, goals setting, planning and work scheduling skills
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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