Credit Reporting Manager
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Job Description
Credit Reporting Manager leading partnerships and communication with third-party reporting partners. Strengthening credit reporting processes within a fintech company.
Responsibilities:
- Act as the primary relationship manager with third-party reporting partners — building rapport, managing escalations, and streamlining issue resolution.
- Communicate clearly and proactively with internal stakeholders about external requirements, expectations, and timelines.
- Translate technical and operational changes between partners and internal teams so that work stays coordinated and aligned.
- Perform data pulls, validations, and investigations to support dispute resolution and CBR (credit bureau reporting) issue triage.
- Partner with internal teams (Engineering, Ops, Analytics) to understand data flows, identify root causes, and escalate systemic problems.
- Track and document issue trends to help prioritize engineering and process improvements.
- Be a go-to resource for our credit disputes specialist team, assisting with resolving both direct and indirect customers disputes in a timely and accurate manner.
- Maintain a strong working knowledge of bureau reporting standards and operational dependencies.
- Stay embedded with internal teams to understand how platform changes and portfolio growth will impact reporting, and communicate the implications of these changes to third-party partners and internal teams to prevent breaks in reporting continuity.
- Help define efficient processes and documentation that scale as new products and programs launch.
Requirements:
- 3–5+ years of experience in credit reporting operations, payments, lending, or financial services — bonus points for exposure to credit card disputes in particular.
- Strong communication and relationship skills — you can navigate ambiguity with clarity and build trust with internal and external partners.
- Comfortable working with data and tools (e.g., SQL or equivalent) to validate, investigate, and present findings.
- Collaborative mindset with a proactive attitude — you don’t just identify problems, you help solve them.
- Familiarity with credit reporting standards (Metro 2, FCRA) and disputes processes
Benefits:
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare, including fully covered dependent coverage
- Additional health coverage includes access to One Medical and the option to enroll in an FSA
- 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
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