CRM Administrator
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Job Description
CRM Administrator responsible for data management and workflow improvements for Mia Labs, transforming the automotive customer experience.
Responsibilities:
- CRM Data Cleanup: Cross-reference internal spreadsheets and source systems to validate, standardize, and improve CRM data accuracy, so the CRM becomes the single source of truth.
- Lifecycle Visibility: Build clear visibility into the customer lifecycle (e.g., onboarding progress, renewals, cancellations in progress, key stages).
- Reporting & Dashboards: Convert existing spreadsheet-based reporting into HubSpot reports/dashboards. Some limited reporting may remain in spreadsheets as needed.
- Workflows & Automation: Design and implement workflows to increase efficiency. especially for the Customer Success team.
- Customer Health Score: Help develop and maintain a customer health scoring model to proactively identify and manage risk.
- Adoption & Enablement: Support documentation, onboarding, and change management to ensure teams consistently use the CRM.
- HubSpot Learning (Required): Complete assigned HubSpot Academy coursework and certifications.
Requirements:
- 2+ years of hands-on CRM administration experience (HubSpot, Salesforce, Microsoft Dynamics, Zoho, Pipedrive, or similar CRM systems)
- Strong CRM data management + reporting skills
- Experience maintaining a CRM as a system of record
- Comfortable working with Customer Success, Sales, and Ops
- Detail-oriented, organized, and process-driven
- Learn HubSpot and complete required HubSpot Academy certifications.
Benefits:
- Equity participation through stock options.
- Fully paid health, vision & dental insurance for employees.
- Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
- Free lunches, parking stipend provided, team events, and a casual, but get things done culture.
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