Customer Care Representative – Part-Time
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Job Description
Customer Care Representative managing inbound customer calls and emails for Assurant. Resolving customer issues and providing exceptional service with a focus on empathy and professionalism.
Responsibilities:
- Handle inbound customer calls and/or e-mails with empathy and professionalism
- Resolve issues, answer questions, and provide proactive solutions
- Document interactions and follow up as needed
- Participate in special projects and adapt to evolving priorities
- Deliver a WOW experience on every call—customers should hear your smile!
Requirements:
- High school diploma or GED
- Customer service experience (call center, insurance, or banking preferred)
- Strong communication, listening, and problem-solving skills
- Ability to multitask using technology in a fast-paced environment
- Reliable high-speed internet (25 Mbps down / 6 Mbps up)
- Quiet, distraction-free home office setup
- 2+ years of customer service experience (preferred)
- Prior remote work experience (preferred)
Benefits:
- Competitive pay
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