Customer Engagement Specialist
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Job Description
Customer Engagement Specialist leading outbound sales initiatives and qualifying leads for aesthetic technology. Engaging with prospects and ensuring a streamlined pipeline for sales growth in the aesthetics industry.
Responsibilities:
- Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices
- Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities
- Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing
- Navigate gatekeepers and engage decision-makers professionally and confidently
- Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent)
- Accurately document call outcomes and opportunity details in Salesforce or designated CRM
- Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes
- Ensure timely and clean handoff to maximize conversion rates and rep productivity
- Maintain consistent outbound activity levels aligned with performance expectations
- Track follow-up cadence and engagement history to ensure no opportunity is missed
- Collaborate with sales leadership to refine messaging, targeting, and qualification standards
Requirements:
- Bachelors degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement
- 1–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred)
- Strong communication and interpersonal skills with the ability to connect quickly and build rapport
- Self-motivated, goal-oriented, and resilient under pressure
- Excellent organization and time-management skills
- Preferred Experience with Salesforce CRM or similar platforms preferred
- Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods
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