Customer Success Manager – Controls, NAM – South Region
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager at GE Vernova responsible for managing customer relationships and driving service growth in Controls aftermarket. Engaging with customers to ensure satisfaction and retention while meeting business goals.
Responsibilities:
- responsible for managing and developing strong relationships with our existing contractual customers
- generating controls aftermarket services growth in the existing contractual customer base
- primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals
- driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements
- own and manage contract setup, delivery, and financials (Revenue & CM)
- develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development
- build and maintain proactive long-term relationships with customers
- execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback
- act as the first point of contact for all contract and customer-related issues
- develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities
- provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering
Requirements:
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience)
- 6+ years experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management
- 50% travel
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs/projects
- Ability to document, plan, market, and execute programs
- 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management
- 6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering
- High proficiency with computer tools (MS Office suite)
Benefits:
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Similar Jobs
Customer Success Manager – Controls, NAM
Customer Success Manager managing relationships with contractual customers to drive growth in aftermarket services for GE Controls Products. Responsible for training, support, and customer engagement strategies.
Customer Success Associate
Customer Success Associate at Samsara assisting top customers in customizing IoT platform solutions to enhance operational efficiency. Role involves collaboration with cross-functional teams and mentoring.
Customer Success Lead
Customer Success Lead responsible for managing urgent member escalations at Alignment Health. Focusing on service recovery excellence and employee support in a remote role.
Strategic Customer Success Manager
Strategic Customer Success Manager overseeing complex health system partnerships for HealthSnap. Driving success through strategic advisory skills in healthcare technology and operations.
Customer Success Manager
Customer Success Manager guiding private practice customers through HealthSnap's journey. Focused on improving clinical performance and financial outcomes for healthcare organizations.
Provider Solutions Customer Success Lead
Provider Solutions Customer Success Lead enhancing Medicaid IT solutions at Gainwell. Driving sales, addressing state objectives, and leading product demonstrations and RFP processes.
CRM Analyst, Mid-Level
CRM Analyst optimizing relationship flows and automation in RD Station. Collaborating with clients and teams to enhance CRM strategies and performance metrics.
Global Partner Sales & Success Lead
Global leader driving commercial growth with Red Hat's Specialized Partners. Overseeing pipeline orchestration and value-based co-selling in the commercial segment.
Client Success Agent
Client Success Agent managing operational activities and customer service issues for The Facilities Group. Ensuring client satisfaction and compliance with service contracts working remotely.
Advanced Specialist, Customer Success
Incident Response Analyst managing multi-functional teams for customer incident response in a 24/7 environment. Ensuring effective communication and resolution of IT service issues.
Director of Customer Success, Insights
Director of Customer Success & Insights responsible for customer onboarding and implementation for solution adoption. Ensuring continuous customer relationship improvement through actionable insights and strategies.
Quality Analyst – Dynamics CRM
Software Quality Analyst supporting quality delivery of Microsoft Dynamics 365 CRM. Working in an agile environment to create and execute tests, develop solutions, and collaborate with the team.
CRM Migration & Automation Specialist
Contract CRM Migration & Automation Specialist aiding in the transition from HubSpot to GoHighLevel. Focus on auditing, documenting, and improving CRM workflows and automations.
Group Manager – Customer Engagement
Build scalable, data-driven quality and insights capability for customer engagement at Adobe. Lead AI-enabled analysis of sales and support conversations for better customer outcomes.
Customer Success Manager II
Customer Success Manager responsible for customer outcomes, retention, and growth at RealPage. Managing enterprise accounts with strategic planning and consultative partnership.
Customer Success Specialist
Customer Success Specialist at H&W Publishing managing high-relevance client relationships. Leading strategies for client retention, growth, and performance monitoring in a remote setup.
Strategic Customer Success Manager
Strategic Customer Success Manager facilitating customer operations with IoT solutions at Samsara. Collaborating with cross-functional teams and driving customer success initiatives for Fleet customers.
Customer Success Analyst, Mid-level
Customer Success Analyst managing client partnerships and performance metrics at Stark Marketing. Responsible for proactive customer retention and upsell opportunities in a remote setting.
Junior Customer Success Analyst – Construction
Customer Success Analyst in a SaaS company enhancing client relationships in construction sector. Responsible for monitoring client engagement and implementing tailored success plans.
CRM Administrator
CRM Administrator managing day-to-day CRM systems and executing marketing initiatives at Atlantic Coast Mortgage. Collaborating cross-functionally to improve systems and processes.