Customer Engineer
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Job Description
Customer Engineer at OpenRouter partnering with sales teams to address technical needs and provide AI solutions. Conducting demos, managing proof-of-concept, and collaborating with engineering teams.
Responsibilities:
- Lead technical discovery calls to understand the prospect's AI/ML architecture, use cases, and requirements.
- Develop expertise in OpenRouter’s products and solutions, and how they can be leveraged to solve business problems.
- Assess technical fit, including API integration, model requirements, data residency needs, and compliance requirements.
- Design and deliver customized product demonstrations showcasing OpenRouter's capabilities for prospects’ specific use cases.
- Create demos to showcase OpenRouter and manage proof-of-concept environments.
- Partner with AEs throughout the sales cycle from discovery through close. Respond to proposals and technical questions from customers. Present at customer meetings, QBRs, and executive briefings.
- Address technical objections and competitive positioning and support contract negotiations on technical terms, SLAs, and implementation timelines.
- Provide feedback to the Product and Engineering teams on feature requests, competitive gaps, and market requirements. Contribute to product roadmap prioritization based on customer needs.
- Stay current on AI/ML trends and competitive landscape.
Requirements:
- 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms.
- Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure.
- Excellent presentation skills with the ability to explain complex technical concepts to varied audiences. Strong problem-solving skills and ability to architect solutions under pressure.
- Customer-first mindset with genuine desire to help customers succeed.
- Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms is a plus.
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