Implementation Specialist II
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Job Description
Implementation Specialist II at GreenSlate, handling complex project setups and offering client training. Focused on ensuring users have excellent software experiences.
Responsibilities:
- Complete complex/studio software project setups and modifications as required by the client
- Answer incoming support calls and emails
- Utilize Asana checklists and follow protocols for each project setup
- Transfer/escalate issues to other team members as required
- Utilize Intercom ticketing system to manage client requests
- Submit software development requests and bugs to development on behalf of users
- Training and providing ongoing support to other Implementation Specialists to assist with setups
- Assist with planning and coordinating user communications as necessary
- Assisting Technical Account Management with clients to ensure their setups are enabled correctly
- Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists
Requirements:
- Bachelor's degree
- Customer Service: 3+ years
- Software implementation/Project Onboarding: 1+ years
- The ability to deal with high volumes and work under pressure
- The ability to hold oneself accountable for completing their own tasks correctly
- Self-monitoring, self-aware and self-correcting
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of GreenSlate software platforms
- Experience supporting accounting or other business operations software
- Knowledge of production workflows and accounting basics is a plus!
- Excellent listening and communications skills
- Extremely focused and detail oriented.
Benefits:
- Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity.
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