Customer Expansion Partner
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Job Description
Customer Expansion Partner driving client growth and retention at Upfluence through relationship management and data-driven insights. Responsible for upsell and cross-sell strategies, ensuring high customer satisfaction.
Responsibilities:
- Analyze customer accounts to identify opportunities for expansion and improvement.
- Develop and execute strategies for upsells, cross-sells, and account retention.
- Build and nurture strong client relationships, providing strategic advice and consistent support.
- Proactively address issues, implement solutions, and collaborate with internal teams to minimize churn.
- Serve as the customer’s voice within Upfluence, sharing feedback to influence product improvements and enhance the overall experience.
- Monitor and report on account performance metrics, using data to inform strategies and optimize results.
Requirements:
- A customer-first mindset with a proven ability to align business strategy to client needs.
- Outstanding verbal and written communication skills in English, with the ability to engage diverse audiences.
- Experience in account management, customer success, or sales, with a track record of achieving retention or sales goals.
- Strategic and creative thinking to uncover growth opportunities and address challenges.
- Proficiency with CRM tools and data analysis for decision-making and strategy development.
- Strong collaboration skills to work effectively across sales, marketing, and product teams.
Benefits:
- Extensive onboarding and ongoing training to set you up for success
- Clear career path with real opportunities for advancement
- Comprehensive compensation package, including stock options
- Full benefits, including tiered health insurance plans, dental, and vision coverage
- 3–4 weeks of vacation, plus paid company holidays
- 1 week of discretionary sick leave
- Hybrid work structure (split between home and office)
- A diverse, international team that values collaboration
- An entrepreneurial, fast-paced environment with room to grow and make an impact
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