Customer Marketing, Community Manager
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Job Description
Customer Marketing & Community Manager driving customer engagement at AI-driven software delivery platform. Managing community programs and collaborating with teams for impactful customer storytelling.
Responsibilities:
- Support the overall program management and growth of the EngineeringX community, a network of senior engineering leaders focused on advancing technology, fostering leadership, and building meaningful connections.
- Drive member recruitment and develop new ways to grow community membership.
- Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs.
- Own community communications, including weekly newsletters, event invitations, and lifecycle-based messaging — with an emphasis on segmentation, relevance, and member engagement.
- Develop and execute a virtual event strategy that drives community engagement through curated workshops, peer discussions, and technical sessions that promote engineering excellence, innovation, and meaningful member connections.
- Ensure the community delivers clear, measurable value through curated events, expert resources, peer collaboration, and experimentation-driven programming that helps members grow their teams and careers.
- Track and report on community health and engagement over time, including participation trends, content performance, and experimentation outcomes, and use insights to inform future programming.
- Manage the day-to-day execution of on-going customer marketing programs — ensuring timelines, communications, and deliverables stay on track.
- Coordinate customer storytelling initiatives across events, webinars, and conferences — sourcing speakers, prepping presenters, and supporting on-site logistics.
- Assist in the execution of Customer Advisory Board logistics, including scheduling, communications, and post-meeting summaries.
Requirements:
- 3–5 years of experience in customer marketing, community management, field marketing, or related roles — ideally in B2B SaaS or DevOps.
- Strong project management and organizational skills with the ability to juggle multiple programs and priorities.
- Excellent written and verbal communication skills; you’re as comfortable writing a customer spotlight as you are drafting a community email.
- A natural relationship-builder who enjoys collaborating across teams and working directly with customers.
- Detail-oriented with a passion for operational consistency, process improvement, and using data to guide decisions.
- Comfortable working in a fast-paced, cross-functional environment where creativity meets accountability.
- Enthusiastic about community-led marketing, customer storytelling, and amplifying authentic customer voices.
- Motivated by experimentation and iteration, with a mindset of testing new ideas, learning quickly from results, and refining what works.
Benefits:
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
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