Community Technology Specialist
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Job Description
Community Technical Specialist ensuring quality live operations for educational programs. Responsible for attendance, data management, and actionable insights delivery in a remote setup.
Responsibilities:
- Provide real-time support for live sessions (clubs, events, Morning Meetings, Flex Fridays)
- Troubleshoot technical issues and ensure sessions run smoothly
- Support facilitators and teachers during live programming
- Ensure sessions start on time and meet quality standards
- Own attendance tracking systems across all Community programs
- Ensure accurate and complete attendance records
- Maintain and validate data across platforms and systems
- Identify discrepancies and resolve data issues quickly
- Manage session recordings and ensure timely uploads
- Ensure all post-session deliverables are completed accurately and on time
- Monitor session quality and consistency across programs
- Identify issues in execution and flag them to leadership
- Help standardize expectations for live session delivery
- Create and maintain weekly reports on attendance, engagement, and trends
- Analyze participation patterns and identify opportunities for improvement
- Surface insights that inform program planning and operational decisions
- Identify inefficiencies in live operations and data workflows
- Recommend and support process improvements or automation opportunities
- Partner with leadership to improve systems and scalability
Requirements:
- Experience with Google Workspace (especially Sheets and data tracking)
- Excellent writing and communication skills
- Strong spreadsheet proficiency
- Ability to easily adapt to new software and switch between softwares
- Strong attention to detail and accuracy
- Ability to manage multiple tasks simultaneously
- Comfort with virtual meeting platforms (Zoom or similar tools)
- Ability to work independently and meet deadlines
- Basic video editing and graphic design skill
- Experience with data tracking, reporting, or analytics (preferred)
- Experience supporting live virtual events or programs (preferred)
- Familiarity with CRM systems or operational tools (preferred)
- Experience in education or online learning environments (preferred)
Benefits:
- Competitive salary and 401k plan + company matching opportunities.
- Competitive Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
- Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
- Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
- Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.
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