Customer Onboarding Specialist
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Job Description
Conducting onboarding meetings and product demos for clients at Neolytix. Optimizing customer setups and improving product adoption for better retention and relationships.
Responsibilities:
- Conducting onboarding meetings, product tours, company presentations, and product demos
- Understanding customer context and goals and providing product information to best serve those goals
- Educating customers and optimizing their product setup for the quickest path to success
- Eliminating roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding
- Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base
- Assisting customer support with customer issues and requests
- Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently
Requirements:
- Previous experience conducting onboarding and demo's to clients
- Ability to work onsite at Eastwood, Quezon City
- 1-2 years relevant experience preferred
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