Onboarding Specialist – Enterprise
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Job Description
Onboarding Specialist managing onboarding and implementation projects for Paystone’s Datacandy product line. Collaborating with sales, account management, and clients for successful product adoption and delivery.
Responsibilities:
- Manage onboarding and implementation projects for new clients
- Coordinate a warm client handoff from sales to onboarding
- Lead the onboarding process for new enterprise clients
- Establish onboarding project goals, deliverables, required resources, timelines and budgets in collaboration with new clients
- Conduct comprehensive training sessions for clients
- Manage timelines, deliverables, and client expectations throughout the onboarding process
- Stay up to date on industry trends
Requirements:
- University degree or college diploma in Marketing, IT or a related field
- 3 years or more of client-facing onboarding experience, preferably in the Saas industry, loyalty an asset
- Proven track record of managing enterprise-level client projects and delivering successful onboarding experiences
- Excellent leadership, communication and problem-solving abilities
- Project management courses or certification (CAPM or PMP) an asset
Benefits:
- None specified
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