Onboarding Specialist – Enterprise
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Job Description
Onboarding Specialist managing enterprise client onboarding and implementation projects for Paystone. Building relationships with key clients to ensure successful adoption and long-term success.
Responsibilities:
- Coordinate a warm client handoff from sales to onboarding
- Lead the onboarding process for new enterprise clients
- Establish onboarding project goals, deliverables, required resources, timelines and budgets in close collaboration with new clients
- Conduct comprehensive training sessions for clients, demonstrating key features and best practices to drive product adoption and client success
- Manage timelines, deliverables, and client expectations throughout the onboarding process until launch and hand-off to our Account Management and Support teams
- Resolve issues and solve problems through the course of the project
- Stay up to date on the latest Gift and Loyalty industry trends
Requirements:
- University degree or college diploma in Marketing, IT or a related field
- 3 years or more of client-facing onboarding experience, preferably in the SaaS industry, loyalty an asset
- Proven track record of managing enterprise-level client projects and delivering successful onboarding experiences
- Excellent leadership, communication and problem-solving abilities
- Project management courses or certification (CAPM or PMP) an asset
Benefits:
- Flexible working arrangements
- Professional development opportunities
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