Customer Operations Manager
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Job Description
Customer Operations Manager supporting German renewable-energy SaaS customers at Streem. Ensuring data quality, resolving issues, and driving adoption of new platform features.
Responsibilities:
- Deliver excellent customer support before, during, and after solution implementation
- Manage interactions with German stakeholders, including metering point operators and distribution system operators
- Respond promptly to customer inquiries and find simple, automated solutions to issues
- Monitor data quality to identify bugs and errors
- Understand customers’ business objectives, requirements, and KPIs
- Share customer feedback with product teams to drive continuous improvement
- Act as a strategic advisor on best practices and optimization opportunities
Requirements:
- Initial experience as an analyst, consultant, or customer support professional in the SaaS or energy sector is an advantage
- Strong analytical and technical skills for evaluating complex datasets
- Familiarity with data collection and analysis tools, with a willingness to continue developing these skills
- Demonstrated interest in renewable energy and the green transformation
- Fluent German and English, with strong professional communication skills
- Excellent organizational skills and a strong attention to detail
Benefits:
- Flexible remote work tailored to your schedule and personal needs
- State-of-the-art tools and equipment tailored to your working style and habits
- A dynamic, entrepreneurial environment
- An international team representing a wide range of nationalities
- The opportunity to share in the company’s success
- An equal-opportunity workplace with an active commitment to promoting diversity
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