Senior Manager, Marketing & Communications Operations
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Job Description
Senior Manager running budgets, vendors, workflows, and systems for JFF’s Marketing and Communications team. Supporting JFF’s mission to transform U.S. education and workforce systems.
Responsibilities:
- Serve as the operational engine of JFF’s Marketing and Communications team
- Develop, track, and manage marketing and communications project budgets
- Establish and maintain project management standards, templates, and workflows in Asana
- Own project intake, prioritization, and capacity planning processes
- Develop project plans, resource assignments, estimates, timelines, and post-project needs
- Lead resource planning and allocation across concurrent projects and workstreams
- Identify and onboard vendors and contractors
- Manage agency partners, freelancers, and external resources
- Negotiate contracts, scopes of work, and service agreements with Contracts and Finance
- Review and process vendor invoices, track external spending, and reconcile expenses
- Maintain a centralized roster of freelancers, contractors, and external resources
- Facilitate recurring meetings, agendas, decision-making processes, ownership, and follow-through
- Design and maintain centralized systems for documents, assets, and resources
- Identify workflow gaps and bottlenecks and implement efficiency solutions
- Improve internal processes, SOPs, and operating norms
- Coordinate Marketing and Communications with Finance, Contracts, and Program teams
- Support onboarding practices for new team members
- Report to the AVP, Enterprise Marketing & Communications
Requirements:
- Strong track record of leading complex, multi-stakeholder projects from planning through execution
- Typically 5–8+ years of relevant professional experience for Senior Manager-level hires, including full-time, part-time, internship, and/or freelance experience
- Experience preferably supporting Marketing and Communications initiatives
- Ability to establish project-management guardrails, align resources and expertise to project needs, and develop vendor and contract workflows
- Comfort navigating ambiguity and brainstorming creative solutions
- Highly organized with a strong instinct for building systems that improve reliability, clarity, communication, and follow-through
- Strong written and verbal communication skills
- Ability to build relationships and manage communications with external partners, especially freelancers and vendors
- Ability to facilitate meetings, coordinate agendas and action steps, and keep teams focused on outcomes
- Ability to learn and navigate multiple technology systems, including Asana, Salesforce, SharePoint, Outlook, Teams, and related project management and collaboration tools
- Commitment to inclusion, belonging, and well-being values and practices
- Positions are not eligible for employer-visa sponsorship or open to F-1 student visa holders
- Resume and thoughtful cover letter required
Benefits:
- Flexible work hours
- Balanced workloads
- Professional development opportunities
- Career advancement opportunities
- Comprehensive benefits program with flexibility and choice
- Flexible work arrangements: in-person, hybrid, or completely remote
- Annual home office stipend for regular full-time and part-time employees
- Office equipment as needed for new employees
- Competitive salary
- Accessibility and hiring accommodations
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