Customer Service Coordinator
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Job Description
Customer Service Coordinator connecting clients and vendors for effective communication. In a remote role helping minimize miscommunication and maximize opportunities globally.
Responsibilities:
- Deliver timely and effective assistance over the phone
- Use technology to identify opportunities and barriers and find efficient solutions
- Organize work information to ensure accuracy and completeness
- Collaborate and work in different capacities as a team and assist with quality assurance
- Take the initiative to find creative approaches that make each experience feel personal for all key players
- Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience
- Track and report key performance metrics
- Opportunities to provide services such as interpreting, translating, and linguistic support
Requirements:
- Strong interpersonal skills
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
- In-progress - university degree or equivalent experience
- Enjoys talking with others on the phone and video
- Proficient with technology and adapting to a variety of online platforms
- Strong written and spoken communication skills in English (additional languages a plus)
Benefits:
- Flexible work arrangements
- Professional development
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