Customer Service Professional – ServiceNow Workflow
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Job Description
ServiceNow users recording real support workflows for Terac’s paid research studies. Helping Terac, an AI expert-recruitment platform, identify service-desk friction and inefficiencies.
Responsibilities:
- Capture a short, asynchronous screen recording of the desktop while navigating a common support task.
- Walk through a specific ServiceNow workflow step by step.
- Narrate actions, thought process, and reasons for system choices.
- Upload the finalized screen recording for the team to evaluate.
Requirements:
- Active customer service, support, or IT help desk professional.
- Hands-on experience using ServiceNow for ticketing, routing, or general service management in a professional setting.
- Familiarity with standard ticketing and resolution workflows.
- Comfortable explaining digital workflows on camera.
- Access to a computer capable of capturing screen and audio recordings.
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