Sales Support Representative
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Job Description
Sales Support Representative supporting Humana’s Medicare sales teams with invoices, member records, reporting, and administrative operations. Remote Missouri role serving a leading U.S. healthcare company.
Responsibilities:
- Process sales invoices
- Draft sales documents, proposals, reports, correspondence, sales contracts, and maintenance agreements
- Compile and complete standard calculations for reporting statistics
- Gather background research on member accounts, prospects, competitors, and industry trends
- Communicate with staff in other organizational areas to confirm order status and resolve member complaints
- Maintain up-to-date member records
- Collate marketing materials and prepare information for team meetings
- Answer internal and member inquiries
- Provide sales administrative support for onboarding and retaining members
- Support sales administration and Medicare sales leadership, sales representatives, and external agents
- Complete administrative tasks and projects independently with limited guidance
- Complete general administrative duties
Requirements:
- 1+ years of administrative experience
- Intermediate experience in Microsoft Office, including Word, PowerPoint, Outlook, Excel, and Teams
- Experience handling support requests from a variety of different channels while handling calls and multiple projects
- Must have a dedicated workspace lacking ongoing interruptions to protect member PHI/HIPAA information
- Must be able to lift boxes up to 40 lbs
- Ability to organize, load, and unload products and Medicare materials used during Annual Election Period (AEP)
- Availability to work 8:00 AM–5:00 PM Central Time, Monday through Friday, subject to business needs
- Self-provided internet service with minimum download speed of 25 Mbps and upload speed of 10 Mbps
- Associate or Bachelor's Degree preferred
- Background in sales, marketing, or related field preferred
- Healthcare industry experience preferred
Benefits:
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Personal wellness support
- Occasional travel to Humana offices for training or meetings
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