Customer Service Representative – Financial Assistance Counselor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative handling billing inquiries within hospital revenue operations. Ensuring excellent customer satisfaction and timely resolution of complaints during the day shift.
Responsibilities:
- Performs day-to-day customer service activities within the hospital revenue operations
- Assists patients in the resolution of billing issues
- Provides detailed documentation and reports of customer complaints
- Tracks trends of customer service encounters
- Resolves independently or escalates issues affecting customer complaints
Requirements:
- High school diploma or Associate's degree in Accounting or Business Administration or related field
- At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems
- Previous service/call center experience
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Basic understanding of Microsoft Office
- Completion of regulatory/mandatory certifications preferred
Benefits:
- Health insurance
- Paid time off
Similar Jobs
PDS Transition/Transformation Support Specialist
Providing operational support for PDS Transition/Transformation processes at JLL. Collaborating with teams for seamless project delivery and best practice implementation.
Analista de Atendimento ao Cliente, Junior – Suporte
Junior Customer Support Analyst for SaaS platform focusing on training and client support. Responsibilities include resolving issues, conducting trainings, and improving product materials.
Federal DoD Customer Support Manager
Customer Support Manager for Federal DoD Government Markets at Motorola Solutions ensuring customer satisfaction and managing service contracts. Cultivating relationships and driving business growth in multiple states.
Sales & Customer Service Representative – Entry Level
Entry Level Sales and Customer Service Representative at Soft Innovation Ltd with opportunities for growth and mentorship. Join a supportive team focused on sales and customer experiences.
Customer Service Representative
Customer Service Representative providing remote support to customers at LesBaird Consulting LLC. Aiding customer inquiries and maintaining service quality in a flexible work environment.
Customer Service Agent, Portuguese
Customer Service Agent representing brands and engaging with customers on digital platforms. Handling customer feedback, inquiries, and content moderation while ensuring brand consistency in communication.
Bilingual Customer Support Representative, Spanish-English
Bilingual Customer Support Representative handling live customer inquiries in Spanish and English. Responsible for phone, email, and chat support, ensuring issue resolution in a timely manner.
Bilingual Customer Support Representative, Spanish-English
Bilingual Customer Support Representative handling customer inquiries via phone, email, and chat in Spanish and English. Responsible for real-time communication, issue resolution, and documentation with a focus on customer experience.
Bilingual Customer Support Representative – Spanish, English
Bilingual Customer Support Representative handling customer inquiries in Spanish and English. Resolving issues efficiently in a remote environment while documenting everything accurately.
Customer Experience – Email, Chat & Phone
Remote Customer Experience Assistant supporting clients via email, chat, and phone. Coordinating experiences and providing tailored guidance in a dynamic remote environment.
Customer Service Representative
Customer Service Representative handling high volumes of customer calls for tech services. Providing product information and resolving complaints while working remotely from Nicaragua or LATAM.
Customer Support Representative
Customer Support Representative handling customer inquiries for a fiber internet provider in California. Resolving service inquiries, billing-related questions, and maintaining customer satisfaction.
Customer Care Specialist – Mortgage Broker Admin
Customer Care Specialist supporting mortgage broker admin tasks and client communications in the Philippines. Involves loan management and social media support.
ProAdmin Support Specialist
ProAdmin Support Specialist involved in product support and training. Join WinTech, a leading actuarial software provider, working remotely within the USA.
Bilingual Customer Service Rep, French, English
Customer Service Rep for Manitoulin Transport assisting customer inquiries via phone/email/chat. Bilingual in English and French required for this full-time remote role.
DMS Clinical Support Specialist
DMS Clinical Support Specialist empowering healthcare providers through expert guidance and hands-on problem solving. Focused on maximizing advanced HealthTech solutions and improving patient outcomes.
Colaborador(a) de Atención al Cliente
Customer Support Representative at A365 managing emergency response calls and providing solutions. Requires experience in call centers and strong customer service orientation.
Asesor Atención al Cliente
Customer Service Advisor handling incoming calls for Entel. Work remotely from Lima or Callao with full-time contract.
Temporary Customer Care Representative, Human Resources
Temporary Customer Care Representative at Alight handling customer inquiries related to healthcare benefits. Requires strong communication skills and customer service experience in a fully virtual environment.
Customer Support Agent – Day Shift
Customer Support Agent delivering live chat, email, and social media assistance at Mercuryo. Engaging with customers and enhancing service quality in a dynamic FinTech environment.