Customer Service Representative
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Job Description
Customer Service Representative resolving customer inquiries for Arkansas Blue Cross. Engaging with members and providers to ensure clear communication and positive interactions.
Responsibilities:
- Communicates in a clear and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary.
- Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans.
- Always conducts him/herself in a positive and professional manner.
- Becomes an expert on benefits and eligibility for health insurance plans supported by multiple lines of business.
Requirements:
- High school diploma or equivalent.
- Minimum two (2) years' experience in a specialized customer service environment.
- OR two (2) years' college coursework (at least 48 credit hours) plus one (1) year experience in a specialized customer service environment.
- Active Listening
- Computer Literacy
- Critical Thinking
- Customer Service
- Documentations
- Evaluating Information
- Oral Communications
- Organizing
- Problem Solving
- Researching
- Results Interpretation
- Time Management
- Written Communication
Benefits:
- Tuition reimbursement.
- Club Blue, a free, onsite gym to encourage exercise.
- Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
- Incentives for wellness education and exercise
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