Customer Service Representative
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Job Description
Customer Service Representative assisting CareOregon members with inquiries related to Oregon Health Plan. Providing excellent customer service and resolving inquiries as needed.
Responsibilities:
- Responding to member inquiries
- Assisting with outbound calls
- Research, verify and resolve inquiries related to Oregon Health Plan (OHP) or Medicare eligibility
- Collaborate with others within Customer Experience and other CareOregon departments
- Document all communications and activities in relation to members, providers and other customers
- Coordinate mailing of member materials as needed
Requirements:
- Minimum 1 year experience working in customer service or health care
- Work experience in a call center preferred
- Ability to learn and apply Oregon Administrative Rules (OARs), Federal laws and other regulatory agencies
- Strong computer skills including Microsoft Outlook, Word and Excel
- Ability to type minimum 35 words per minute preferred
- Strong active-listening skills
- Strong written and spoken communication skills
- Ability to provide clear and concise information and directions
Benefits:
- medical, dental, vision, life, AD&D, and disability insurance
- health savings account
- flexible spending account(s)
- lifestyle spending account
- employee assistance program
- wellness program
- discounts
- multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings)
- strong retirement plan with employer contributions
- PTO and Paid State Sick Time based on hours worked/scheduled hours
- paid holidays
- volunteer time
- jury duty
- bereavement leave
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