Customer Success Advisor
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Job Description
Customer Success Advisor guiding Fortune 500 enterprises through Safe’s AI-driven CTEM platform. Advising CISOs and risk teams while driving measurable exposure reduction and customer success metrics.
Responsibilities:
- Own post-sale success for enterprise customers using SAFE's CTEM platform across the five-phase CTEM lifecycle: Scoping, Discovery, Prioritization, Validation, and Mobilization
- Partner with CISOs, vulnerability management leaders, risk/compliance teams, and SecOps to achieve measurable exposure and business-risk reduction
- Act as the voice of the customer inside the company
- Own relationships with CISOs, CIOs, and IT operational teams as a trusted cyber-risk advisor
- Reconcile differing stakeholder success definitions into a shared account scorecard
- Drive GRR, NRR, and value-realization metrics
- Become a SAFE platform expert and help customers become self-sufficient
- Identify and document best practices and ensure customer environments align with them
- Partner with Customer Success Engineers to resolve customer deployment issues
- Communicate and track customer product enhancements with SAFE Product Management
Requirements:
- Experience in vulnerability/exposure management, GRC, or a related security domain, vendor-side or practitioner-side
- Ability to communicate technical risk to non-technical/executive audiences
- Experience managing multi-stakeholder enterprise accounts through organizational change
- Customer empathy and listening skills
- Strong project management skills; detail-oriented and disciplined
- 5+ years of experience in risk consulting, management consulting, and customer success
- Track record of delivering on customer success metrics
- Confidence advising CXOs of Fortune 500 companies
- Comfort with ambiguity and high-growth startup environments
- Willingness to travel 30%
Benefits:
- Meaningful equity/shareholder ownership
- Unlimited leave
- Top-tier medical insurance
- Wellness benefits
- Career advancement opportunities
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