Customer Success Analyst
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Job Description
Customer Success Analyst supporting clients at InEvent through chat, email, and calls. Ensuring customer satisfaction and continuous learning on tech updates in a remote role.
Responsibilities:
- Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening
- Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries
- Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team
- Learn continuously about tech and platform updates
- Work with team members to test and improve performance using the platform
- Become a subject matter expert (SME) on the InEvent product
Requirements:
- Fluent English and Spanish to communicate in writing and voice with customers around the world
- Fluency in other languages is a plus
- Experience with Customer Success or similar
- Experience in a SaaS or tech company
- Outstanding communication skills and empathy
- Flexibility and adaptability to service multicultural customers
- Very (very) resilient to learn continuously in a startup!
Benefits:
- Global Health Insurance, including $0 deductible and outpatient
- Paid Time Off (PTO)
- Language Learning Programs
- Annual Summits
- Monthly Lunch days and activities
- Monthly/Quarterly Challenges and Games with Prizes
- Birthday Gift and Work Anniversary Gifts
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