Customer Success Associate
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Job Description
Customer Success Associate providing sustainability expertise for Worldly tool users across North America. Collaborating with cross-functional teams to ensure data-driven decisions regarding sustainability strategies.
Responsibilities:
- Act as the primary technical client contact for customer inquiries, answering 1st & 2nd level support tickets related to Worldly tools and sustainability questions to ensure users receive maximum value from their subscriptions.
- Support the sales team by articulating the functionalities and value of Worldly tools.
- Collaborate with internal teams and external partners on the development and adoption of Worldly tools, including Product Tools, Brand & Retail Modules, and Facility Tools.
- Drive product adoption and provide ongoing education to ensure users are equipped to reduce their environmental and social impact.
- Monitor new developments in sustainability, including technical advancements, legislative changes, and industry trends, and share insights internally to keep Worldly tools relevant.
- Work closely with the Customer Success team to strengthen the organization and champion a culture of customer and partner success.
- Manage multiple customer or partner relationships simultaneously, ensuring their needs are met and their goals are supported.
Requirements:
- Knowledge of basic sustainability concepts and methodologies for measuring environmental and social impact, such as life cycle assessment (LCA).
- Experience working directly with clients to support their customer experience and business goals.
- Strong analytical skills with the ability to make data-driven decisions and translate insights into actionable metrics.
- Complex project management experience, with the ability to thrive in fast-paced environments with shifting priorities.
- A commitment to sustainability, demonstrated through professional or personal experience.
- Knowledge of the apparel, footwear, and textile industry is a plus.
- Experience in a technology/SaaS organization within a fast-paced, growing environment is a plus.
- Flexibility to work early or late hours and willingness to travel within the North American region to support Worldly’s client base.
Benefits:
- Comprehensive benefits offerings. 90% employee premiums are covered by Worldly
- Company-sponsored 401k with up to 4% match
- Incentive Stock Options
- 100% Parental Paid Leave for US-based employees
- Unlimited PTO
- Paid company holidays
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