Customer Success Associate
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Job Description
Customer Success Associate at OuterSignal helping brands gain value from customer intelligence. Fresh opportunity to learn in a fast-moving environment with a growing e-commerce company.
Responsibilities:
- Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
- Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal
- Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption
- Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
- Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
- Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
- Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers
Requirements:
- 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
- Genuine interest in eCommerce, DTC brands, or marketing technology
- Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required
- Strong communicator, both written and verbal — you can explain things clearly and follow through consistently
- Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks
- Curious and coachable — you ask good questions, take feedback well, and want to grow fast
- Comfortable in ambiguity — you don't need everything figured out to get started
Benefits:
- Impact: Join at the ground floor where your work directly influences company trajectory
- Growth: Rapid company growth creates exceptional learning and advancement opportunities — this role is designed to grow with you
- Flexibility: Remote-first culture with autonomy over your work
- Team: Work directly alongside the founding team
- Mission: Revolutionizing the way brands understand and market to their customers
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