Customer Success Consultant
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Job Description
Customer Success Consultant ensuring customer success post-implementation for B2B SaaS. Managing relationships from field technicians to C-suite executives while driving value realization.
Responsibilities:
- Own post-implementation customer journeys for a portfolio of accounts
- Proactively monitor customer health and orchestrate interventions before issues escalate
- Lead Quarterly Business Reviews (QBRs)
- Navigate complex stakeholder environments
- Facilitate adoption activities
- Identify and qualify expansion opportunities
- Collaborate cross-functionally with various teams
- Drive continuous improvement
Requirements:
- 5-8 years in customer success, account management, or consulting within B2B SaaS
- Exceptional stakeholder orchestration skills
- Strategic thinker with bias to action
- First-principles problem solver
- Technical fluency and change management expertise
- Hustler mentality with customer empathy
- Excellent communication and facilitation skills
Benefits:
- Remote work options
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