Customer Success Manager – B-Corp, Tech for Good
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Job Description
Customer Success Manager at Leanpath focusing on food waste reduction. Cultivating client relationships and driving program adoption through data analysis and training.
Responsibilities:
- Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change
- Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses
- Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand
- Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms
- Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions
- Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites
- Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues
Requirements:
- Bachelor’s Degree (or equivalent experience)
- At least three years of experience in a customer-facing role
- Experience working for a SaaS / data analytics company preferred
- Presentation/training experience preferred
- Familiarity with corporate foodservice operations preferred
Benefits:
- Fully pay for the employee’s health, vision, and dental insurance (with options to add family at your expense)
- Unlimited time off to recharge
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