Provider Solutions Customer Success Lead
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Job Description
Provider Solutions Customer Success Lead enhancing Medicaid IT solutions at Gainwell. Driving sales, addressing state objectives, and leading product demonstrations and RFP processes.
Responsibilities:
- Lead product demonstrations and provide support and thought partnership for opportunity meetings
- Partner closely with the sales and product teams to offer strategic guidance in understanding state objectives
- Lead Product RFP requirements review and content writing for RFPs
- Convey customer requirements to various teams for a seamless customer experience
- Lead monthly user groups with key state stakeholders and internal leadership
Requirements:
- 5+ years of experience in client-facing roles, preferably in healthcare or technology
- strong track record of technical proficiency, change management, and team impact
- skilled in partnering with sales, marketing, client success, data, and product teams
- experience with Medicaid Provider Enrollment, Healthcare IT systems, and aligning client needs with product enhancements
- adept at handling multiple client opportunities, managing deadlines, and prioritizing work in dynamic, fast-paced environments.
Benefits:
- generous, flexible vacation policy
- educational assistance
- comprehensive leadership and technical development academies
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