Customer Success Manager
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Job Description
Customer Success Manager guiding private practice customers through HealthSnap's journey. Focused on improving clinical performance and financial outcomes for healthcare organizations.
Responsibilities:
- Own a portfolio of private practice customers serving as their primary HealthSnap contact
- Guide customers through the HealthSnap Customer Journey
- Proactively monitor each customer’s clinical and billing performance data
- Lead regular business reviews
- Navigate difficult customer conversations with confidence and empathy
- Apply structured problem-solving to diagnose root causes
- Educate and advise customers on Medicare reimbursement optimization
- Identify expansion opportunities and collaborate with Sales
Requirements:
- 3–5+ years of Customer Success Management, Account Management, or healthcare operations experience; SaaS or health tech experience strongly preferred
- Demonstrated revenue cycle management (RCM) experience
- Proven ability to have direct, difficult conversations with customers
- Strong structured problem-solving skills
- Experience working with private practice groups
- Working knowledge of electronic health records (EHR) systems
- Familiarity with Medicare reimbursement models
Benefits:
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time off
- Career Advancement Opportunities
- Ability to Work Remotely
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