Strategic Customer Success Manager
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Job Description
Strategic Customer Success Manager overseeing complex health system partnerships for HealthSnap. Driving success through strategic advisory skills in healthcare technology and operations.
Responsibilities:
- Own a portfolio of health system partners and large multi-location private practices
- Develop and execute tailored success plans for each account
- Lead executive business reviews and strategic planning sessions
- Navigate difficult conversations at senior levels
- Apply advanced problem-solving to diagnose complex operational challenges
- Serve as an advisor for customers on billing optimization and strategy
- Identify expansion opportunities across sites and service lines
- Monitor portfolio-level health metrics
- Serve as an informal team leader and mentor
Requirements:
- 5+ years of Customer Success Management, Account Management, or healthcare operations experience in a health tech or SaaS environment
- Revenue cycle management (RCM) experience
- Demonstrated ability to lead difficult conversations at the executive level
- Proven structured problem-solving skills applied to complex customer environments
- Track record of influencing and aligning senior stakeholders
- Experience driving complex organizational change and/or technology adoption
- Strong analytical skills
- Experience mentoring junior team members
Benefits:
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time off
- Career Advancement Opportunities
- Ability to Work Remotely
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