Customer Success Manager – Education
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Job Description
Customer Success Manager at Echo360 overseeing account management, driving renewals, and customer success initiatives. Focused on leveraging SaaS solutions to enhance customer experiences in education.
Responsibilities:
- The Customer Success Manager (CSM) leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts.
- The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360.
- The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention.
- Actively promoting new product offerings and features to accelerate adoption and drive usage growth.
- Managing and renewing existing account relationships.
- Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region.
Requirements:
- Bachelor's degree (preferred), graduate degree (a plus)
- A minimum of 5 years related professional experience in:
- 1. Consultative sales or account management or customer success
- 2. Experience with Cloud/SaaS Applications
- 3. Academic technology, eLearning, or instructional design (a plus)
- Outstanding verbal and written communications skills
- Well-organized self-starter, able to handle multiple tasks with minimal oversight
- Working knowledge of educational Learning Management Systems
- Technically savvy individual who can master and demonstrate Echo360 products
- Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight
- Strong team player who can effectively collaborate and lead activities with the overall territory team
- Willingness/availability to travel.
Benefits:
- Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy.
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