Customer Success Representative
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Job Description
Customer Success Representative providing technical support for GoTab customers via phone and chat. Troubleshooting issues and ensuring customer satisfaction during operational hours.
Responsibilities:
- Deliver fast, accurate technical and operational support to operators, staff, and end-users.
- Become a product expert, help troubleshoot real-time issues, and ensure customers receive guidance.
- Provide immediate technical and operational support via phone and chat.
- Serve as a product expert and trusted technical resource for partners.
- Clearly communicate resolutions and follow through on any open issues.
- Share customer feedback to help improve product usability and performance.
- Troubleshoot hardware, software, network, and mobile OS issues.
Requirements:
- Strong ability to prioritize and manage multiple issues simultaneously.
- Quick learner with a proactive, startup-ready mindset.
- Excellent communication skills and experience working remotely.
- Eagerness to gain deep technical knowledge of the GoTab platform.
- Hospitality or restaurant experience is highly preferred.
- Nights and weekends required.
Benefits:
- Medical, Dental, & Vision insurance
- 401k with an employer match
- Generous PTO & Holidays
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