Customer Success Manager – EMEA, Digital Lab Solutions
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Job Description
Customer Success Manager at Agilent guiding EMEA clients in SaaS solutions for lab technologies. Building relationships and providing training to enhance customer experience.
Responsibilities:
- Guide the Journey: Act as the primary guide for customers across EMEA.
- Build Lasting Bonds: Create strong, positive relationships with clients.
- Unlock Insights: Identify what a customer needs to achieve.
- Proactive Problem Solving: Anticipate potential issues before they arise.
- Lead Virtual Workshops: Host engaging online training sessions and business reviews.
- Shape the Product: Gather real-world feedback from clients and share it with product teams.
- Monitor Progress: Use data to track how well customers are using the software.
Requirements:
- Education: A University degree (Bachelors or Masters) in a scientific or technical field.
- Software Savvy: At least 2 years of experience working with SaaS (cloud-based) software.
- Lab Familiarity: Experience working in a scientific laboratory or a similar technical environment is a huge plus.
- Communication: Exceptional written and verbal skills.
- Languages: Professional fluency in English is a must. Proficiency in Spanish, French, Italian, or German is highly desired.
- Technical Basics: Comfortable with Excel and ready to learn new project management tools like Smartsheet.
Benefits:
- Permanent Contract with a global industry leader.
- A Supportive Culture: We pride ourselves on an outstanding company environment.
- Career Growth: We provide the training and development you need to become an expert in the SaaS space.
- Comprehensive Benefits: Company pension scheme, yearly bonus, private healthcare, stock purchase plan, and life insurance.
- Training and development opportunities to become the best in your field!
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