Customer Success Manager
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Job Description
Customer Success Manager managing APAC customer relationships using Savant’s analytics automation platform. Responsible for onboarding, adoption, and long-term customer value.
Responsibilities:
- Own and manage a portfolio of APAC customers post-sale
- Lead customer onboarding including planning, data readiness, and enablement
- Conduct live product trainings, workshops, and demos
- Partner with customer leaders to define success metrics and track outcomes
- Drive product adoption and identify expansion opportunities
- Act as first-line support for customer questions and issues
- Document, triage, and escalate product issues to Engineering or Product teams
- Coordinate with internal teams to resolve issues and update customers
- Manage customer health, renewals, and risk mitigation
- Maintain accurate customer documentation and success plans
- Explain complex analytics concepts to technical and non-technical users
Requirements:
- 5+ years of experience in Customer Success, Consulting, Analytics, or similar client-facing SaaS roles
- Strong written and verbal executive-level communication skills
- Experience managing multiple customer projects at the same time
- Experience delivering live trainings, onboarding sessions, or workshops
- Strong understanding of business analytics, data preparation, analysis, and reporting
- Familiarity with analytics tools like Alteryx or similar workflow-based platforms
- Ability to translate business problems into analytics-driven solutions
- Strong ownership, organization skills, and attention to detail
- Comfort working with globally distributed teams
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