Customer Success Manager
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Job Description
Customer Success Manager consulting international customers on various questions and issues at Social Discovery Group. Aiming for customer retention and service quality in a remote position.
Responsibilities:
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily, and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality.
Requirements:
- You are fluent in English ( Japanese, Spanish, Chinese would be considered a benefit)
- You have experience working with international customers
- You have fast typing skills in English
- You are a quick learner, and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic, and never hesitant to show initiative
- You have a ‘can-do’ attitude, and you believe that ‘everything is possible’
- You can provide an outstanding quality service.
Benefits:
- Convenient 5/2 shift from 7:00am to 4:00pm GMT+8 with Fridays and Saturdays as days off
- Vacation 28 calendar days per year
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences and meetings
- Corporate discount for English lessons
- Health benefits
- The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations
- The company provides reimbursement of workplace costs up to $1000 gross once every 3 years, according to the paychecks
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
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