Customer Success Manager – Schools
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager responsible for implementing and training K–12 school communities on product modules. Driving product adoption and managing relationships with individual schools.
Responsibilities:
- Serve as the primary point of contact for schools during onboarding and launch
- Monitor early-stage adoption and intervene proactively to drive usage within the first 90 days
- Maintain ongoing relationships to ensure operational stability post-launch
- Track and monitor product usage trends at the school level
- Ensure schools achieve agreed-upon activation and usage metrics within 90 days of post-onboarding
- Identify adoption gaps and execute plans to increase engagement
- Reinforce best practices that increase long-term product utilization
- Identify opportunities to expand module adoption within existing school accounts
- Identify and cultivate connectors into School Support Organizations (SSOs)
- Communicate areas of interest and expansion potential to the District CSM
- Build trusted relationships with school leaders and administrators
- Proactively address concerns and remove barriers to success
- Gather feedback to strengthen engagement and product alignment
- Deliver effective training to ensure school teams are confident using purchased modules
- Triage inbound school requests to the appropriate resolution channel (support ticket, chat, documentation, or 1:1 session)
- Reduce unnecessary 1:1 sessions by promoting use of training materials and structured resources
- Deliver overall training and support efficiency without compromising experience
Requirements:
- Experience in Customer Success, Account Management, or Customer-facing roles
- Strong relationship-building and stakeholder management skills
- Strong communication skills (written and verbal)
- Ability to manage multiple school relationships simultaneously
- Data-driven mindset with ability to monitor usage metrics and drive action
- Comfort collaborating cross-functionally, particularly with District CSMs and Support teams
- Nice to Have: Experience working with K–12 schools or education technology platforms
- Nice to Have: Experience supporting multi-module SaaS products
- Nice to Have: Familiarity with schools and school support organizations (PTAs, PTOs, Booster Clubs)
Benefits:
- Unlimited Paid Time Off
- Flextime Options
- Remote Work Options
- Paid Holidays
- Employee Stock Options
- Paid Parental and Family Medical Leave
- Full Employee Medical, Dental, and Vision Coverage
- Flexible Spending Account
- 401(k) Plan
Similar Jobs
Customer Success Director
Agentic Customer Success Director at Salesforce guiding enterprise customers in AI adoption and change management. Fostering deep usage of Salesforce platforms and ensuring operational value realization.
Senior Director – Sales and Client Success, Mortgage Risk
Serve as primary relationship manager and trusted advisor to Chief Risk Officers and senior risk executives at mortgage lenders. Provide expert guidance on mortgage-specific regulatory compliance and portfolio performance improvements.
Director, Client Success Manager – Analytics, Banking
Director - Client Success Manager managing client relationships and driving success in FICO's Scores division. Partnering with mortgage servicers to enhance customer engagement and usage of analytics solutions.
Associate Customer Success Manager
Associate Customer Success Manager supporting down-market accounts at Consensus. Driving adoption, retention, and training for customers within a remote setup.
Customer Success Manager
Customer Success Manager at EverCommerce managing B2B SaaS customer accounts. Focused on customer engagement, loyalty, and success through effective communication and collaboration.
CRM & Growth Manager
CRM & Growth Manager at Kess Berlin responsible for CRM marketing strategies and customer engagement initiatives. Leading campaigns and analyzing KPIs to improve performance within a growing D2C beauty brand.
Customer Success Director
Customer Success Director managing AI adoption and operational excellence for enterprise clients. Leading transformation journeys while collaborating with internal Salesforce teams and consulting partners.
Customer Success Manager
Customer Success Manager at AI research platform Elicit managing enterprise accounts and driving strategic growth initiatives. Collaborating with teams for high-quality client support and advocacy.
Customer Success Analyst – Mid (Spanish)
Manage LATAM customer success for SaaS solutions. Support client engagement and retention while utilizing data-driven strategies.
Academic Success Manager
Academic Success Manager responsible for managing partner relationships to achieve academic goals. Collaborating with B2B customers and supporting sales efforts as part of a remote team.
Lead CRM Developer
CRM Developer implementing Dynamics 365 modules at Nexer Brazil. Involves business scenario analysis and solution design for Dynamics 365 CRM projects.
Client Success and Growth Manager
Client Success & Growth Manager managing client relationships and driving business growth at Hiregummy, a talent sourcing platform connecting businesses with global talent.
Customer Success Manager
Customer Success Manager managing client accounts for cybersecurity software provider Syteca. Responsible for client relationship management, onboarding, and product feedback.
Customer Success Manager
Customer Success Manager at Strada managing client relationships and service delivery across global payroll operations. Driving client satisfaction, operational stability, and financial performance in international markets.
Client Success Manager
Account Manager managing client relationships and driving business growth through marketing campaigns. Requires strong communication skills and experience in account management within a marketing agency.
Junior Customer Success Manager, German speaking
Junior Customer Success Manager driving customer adoption and sustainability in resource management. Supporting clients in complex waste operations through data insights and strategic plans.
Director of Customer Success Operations
Director of Customer Success Operations at AI Acquisition managing remote team and ensuring execution across onboarding and customer success.
Customer Success Operations Specialist
Customer Success Operations Specialist at IDC refining systems and processes for customer engagement and value realization. Collaborating across departments to enhance customer journey effectiveness and efficiency.
Senior Client Success Manager, DACH
Senior Client Success Manager serving as the key link between enterprise clients and internal teams in Germany. Managing onboarding processes and steering complex enterprise projects with focus on the DACH region.
Senior Customer Success Manager
Customer Success Manager managing key real estate partnerships at Zillow. Delivering first-class customer experiences and driving product adoption across multiple platforms.