Customer Success Manager – SMB
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Job Description
Customer Success Manager managing client relationships for SMB and emerging tech at Benepass. Driving customer satisfaction and growth through tailored solutions and strategic collaboration.
Responsibilities:
- Manage a portfolio of SMB and emerging tech clients through all stages of the customer lifecycle, from onboarding to ongoing success planning
- Drive admin platform education and adoption by providing regular check-ins, product training, and best practice guidance
- Identify growth opportunities within your accounts and collaborate with sales on upsell and expansion strategies
- Monitor customer health metrics and proactively address at-risk accounts
- Gather and communicate customer feedback to product and engineering teams to help shape our roadmap
- Develop scalable processes and resources tailored to the unique needs of SMB clients
Requirements:
- 3-5 years of experience in customer success or account management in SaaS, start-up, healthcare, or Benefits space.
- Direct experience working in the the Benefits space
- Proven track record of managing and growing SMB and emerging tech accounts
- Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
- Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through C-level stakeholders
- Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.
Benefits:
- 95% coverage of medical, dental, and vision
- $250 WFH setup
- $150/month cell phone + internet
- $100/month Wellness
- Flexible PTO
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