Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager responsible for client satisfaction and product adoption at Forma, a flexible benefits software company. Collaborating with teams to resolve issues and improve customer experience.
Responsibilities:
- Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
- Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
- Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.
- Conduct regular business reviews, providing insights and metrics to track customer success and identify areas for improvement.
- Collaborate with support, operations, and product teams to address customer requests and enhance their experience.
- Own account administration for your book of business, including: keeping CRM up to date, communicating to customers regarding contracting, invoicing, and product changes.
- Gather and analyze customer feedback to identify trends and areas for product/service improvements, sharing insights with internal teams
- Work closely with the Account Management team to ensure smooth transitions for renewals and help grow existing business by providing them with qualified leads.
- Be a team player: participate in team meetings, training sessions, and key initiatives to improve overall CS efficiency and deliver an exceptional customer experience.
Requirements:
- 2-5 years of experience in customer success, account management, business development or a related customer-facing role.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs.
- Ability to work collaboratively with cross-functional teams, including support and operations.
- Highly organized with strong time management skills and the ability to manage multiple accounts and priorities simultaneously.
- Familiarity with Salesforce or other customer success tools is a plus.
- A customer-centric mindset with a passion for delivering exceptional customer experiences.
- Ability to handle and deescalate challenging situations with professionalism and empathy.
Benefits:
- Remote-first working environment
- Medical, dental and vision insurance plans
- Employee wellness program
- Home Productivity program
- Team building program
- 401(k) savings plan
- Flexible PTO policy
- 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent
Similar Jobs
Partner Success Manager, Science
Partner Success Manager delivering high-quality science instruction for K-8 students at Curriculum Associates. Building relationships with educators and ensuring successful program implementation.
Client Success Manager – Onboarding
Client Success Manager at Intrinsic Digital responsible for leading onboarding specialists and optimizing processes. Ensure smooth client onboarding experience in a fully remote environment.
Senior Manager, Partner Success – Strategic Accounts
Senior Manager of Partner Success at Teaching Strategies focusing on customer satisfaction and managing Partner Success Managers. Driving implementation and onboarding processes for effective client engagement.
Manager, Partner Success – Team East
Manager of Partner Success improving customer adoption and managing Partner Success Specialists. Focused on creating effective strategies to enrich the customer experience at Teaching Strategies.
Manager, Partner Success – Onboarding Team
Manager of Partner Success managing onboarding team to foster customer success at Teaching Strategies. Focusing on refining processes for small customers and ensuring customer satisfaction and retention.
Marketing Automation, CRM Manager
Marketing Automation / CRM Manager driving automated marketing processes for customer engagement and retention at Bikeleasing in Germany.
Senior Manager, Customer Success
Leads Customer Success Managers to drive retention and growth at VitalSource Technologies, enhancing customer outcomes and coordination across departments. Oversees customer lifecycle from onboarding to expansion.
Customer Success Manager
Customer Success Manager at Vendelux optimizing event marketing strategies for clients. Building relationships, improving customer satisfaction, and enhancing product value for users.
Customer Success Manager
Customer Success Manager ensuring pharmaceutical clients extract maximum value from analytics platform. Collaborating across functions and translating data into actionable recommendations.
Customer Success Manager
Customer Success Manager driving customer engagement and relationships in the biotech sector. Partnering with scientists and labs to ensure long-term success and value maximization.
Customer Success Manager
Customer Success Manager at Trovata focusing on customer engagement and support for financial solutions. Responsible for client onboarding, relationship management, and driving revenue opportunities.
Working Student, Sales Operations – Focus on CRM, Data, and Sales Performance
Werkstudent im Sales Operations zur Unterstützung der Datenqualität und Effizienz im CRM-System. Engagieren in der Analyse von Vertriebsdaten und der Implementierung neuer Tools.
Senior Customer Success Manager
(Senior) Customer Success Manager supporting the influData platform at weCreate Data GmbH. Focusing on customer satisfaction, onboarding, and collaboration with sales, marketing, and product development teams.
Senior Customer Success Manager
Customer Success Manager focusing on customer satisfaction and retention strategies in a SaaS environment. Collaborating with teams to enhance customer relationships and support utilization of data platform.
Customer Success Manager – Digital Scale Focus
Customer Success Manager developing scalable digital-first customer journeys for B2B SaaS company. Engaging customers through AI-driven tools and strategic resource development to maximize platform value.
Customer Success Manager
Customer Success Manager responsible for fostering relationships and promoting AVOW in SEA region. Collaborate with clients to ensure satisfaction and success while navigating industry-specific challenges.
Customer Success Manager, SEA
Customer Success Manager focusing on client relationships and brand visibility in the SEA region for AVOW. Managing interactions and developing marketing strategies for success.
Customer Success Manager Internship – m/f/d
Internship for a Customer Success Manager in a transformative recruiting startup. Hands-on experience with real projects and development opportunities in a modern office.
Customer Success Associate
Customer Success Associate managing high-value client relationships for an AI-powered Fintech platform. Ensuring client goals are met while enhancing their experience with the product.
Client Success Manager
Client Success Manager at Spiral, building relationships and supporting bank and credit union clients. Focusing on client performance and strategies for retention and growth while working in a remote environment.