Customer Success Manager
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Job Description
Customer Success Manager ensuring maximum value and satisfaction for Qwilr customers. Onboarding, management, and support for over 150+ accounts in the B2B software space.
Responsibilities:
- Ensure customers are getting maximum value from Qwilr
- Manage a dedicated portfolio of 150+ accounts
- Onboard and train new customers
- Proactively engage with customers
- Maintain high Gross Revenue Retention (GRR)
- Identify expansion opportunities
- Respond to customer requests
Requirements:
- 2-3 years experience as a Customer Success Manager at a B2B software company
- Managed a dedicated portfolio of accounts
- Experience with customer success tools and software
- Strong technical skills
- Data-driven with a bias towards action
- High emotional intelligence
- Excellent written and verbal communication skills
- Zoom/Video Chat experience
Benefits:
- Competitive salary
- Work remotely
- Professional development opportunities
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