Customer Success Manager
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Job Description
Customer Success Manager overseeing client relationships and ensuring the successful delivery of Thrive's technology solutions. Engaging with clients to drive retention and growth in a mission-driven culture.
Responsibilities:
- Owns a defined portfolio of customers across the lifecycle, including renewals and expansion
- Forecasts renewals and expansion in partnership with Sales, with support as needed
- Manages timelines, risks, and customer readiness for launches and ongoing programs
- Leads executive-facing QBRs for assigned accounts
- Partners cross-functionally to deliver adoption, engagement, and value realization
- Represents the voice of the customer and escalates risks appropriately
- Contributes to CS playbooks, best practices, and process improvements
Requirements:
- BA/BS degree or relevant work experience
- 5+ years demonstrated success in customer success role, ideally with 2+ at a SaaS technology company
- Strong communication, analytical, problem-solving and project management skills
- Experience using Salesforce, G-Suite, Microsoft products, Zoom
- Working knowledge of other data and/or customer management tools like Coda and Looker is a plus
Benefits:
- Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
- Career Growth: Develop within the company and help shape our growth strategy.
- Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
- Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
- Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
- Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.
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